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DMR in the Press

US banks - A full 68% of negative comments online about the US financial sector are attributed to just two banks, CitiBank and Bank of America – What was going wrong?


American Express (Amex) accounted for highest share (30%) of positive customer comments online. Columbus, OH. 15 August –Social media research specialist DigitalMR releases latest findings on what customers are saying about US financial service companies online. DigitalMR analysed thousands of customer comments about high street banks for the month of ...

UK banks - Lloyds TSB accounts for highest share (21%) of negative customer comments online as it announces £3.3bn loss for Jan-Jun


Halifax receives highest proportion (20%) of positive customer comments online - during June 2011 London 10 August – Social media research specialist DigitalMR releases latest findings on what customers are saying about UK high street banks online. DigitalMR analysed thousands of customer comments about high street banks for the month of ...