Resources

0906. 2011

Attracting positive word of mouth online - are small banks leading the way in the financial sector?

DMR in the Press
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London 08 June – Online market research specialist DigitalMR releases latest April figures from its monthly syndicated banking report, powered by SocialNuggets. Banks often get a lot of negative coverage in the media, but what do their customers really think? For the month of April 2011, DigitalMR’s report analyses comments ...

0606. 2011

DigitalMR appoints Ryan Rutan as President of DigitalMR USA to drive US expansion

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LONDON 27th April – online market research specialist DigitalMR has expanded its activity in the US market by appointing Ryan Rutan as President of its US operation - DigitalMR USA. Rutan, who started his role on April 1st, will focus on business development for DigitalMR’s syndicated web listening syndicated reports – ...

2705. 2011

How consumers vote with their keyboards for financial services: American Express leads the way in positive customer sentiment

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Columbus 24th May –Online market research specialist DigitalMR releases latest April figures from its monthly syndicated banking report, powered by SocialNuggets. Banks often get a lot of negative coverage in the media, but what do their customers actually think of the services they offer? For the month of April 2011 ...

0102. 2011

Publicly bailed-out banks receive the most criticism on monitored internet sites , while Customer Care is the biggest service issue – according to Latest Online Research

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Key Findings: RBS is the most talked about bank, but accounts for 42% of the negative mentions monitored Lloyds TSB, HSBC, ING Direct and Barclays are 2nd, 3rd 4th and 5th most discussed banks respectively ING Direct has the largest overall proportion of favourable reviews – with a Net Sentiment ...

2312. 2010

DigitalMR launches first syndicated web listening banking report

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UK banks viewed more positively among customers than US HSBC scores most highly among UK banks for Customer Care LONDON 10th December – online market research company DigitalMR has launched the first syndicated banking report based on web-listening. DigitalMR, which specialises in web-based market research solutions, was founded ...

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