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The future of Customer Experience Management (CXM)
DMR in the Press

The future of Customer Experience Management (CXM)

Social Data Summit 3rd edition 2020
 

 

What is the future of CXM? Will there be new forms of KPI tracking as we move forward in this field?

These are the questions Michalis Michael, DMR CEO, discusses in his new comment piece, published in Finance Digest. He also expands on the focus of AI annotation accuracy and pain point resolutions.

Read the full article here.