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The future of Customer Experience Management (CXM)

Social Data Summit 3rd edition 2020


What is the future of CXM? Will there be new forms of KPI tracking as we move forward in this field?

These are the questions Michalis Michael, DMR CEO, discusses in his new comment piece, published in Finance Digest. He also expands on the focus of AI annotation accuracy and pain point resolutions.

Read the full article here.

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