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Unlocking the power of CX for business growth with multilingual AI analytics

Social Data Summit 3rd edition 2020


DMR is featured in an article explaining the vitality of AI for text analytics and the possibilities of customer experience optimisation for business growth by understanding big volumes of unstructured data such as text and audio.

This article elaborates on the power of natural language processing and the computer science methods used to analyse, understand and action all customer feedback regardless of language or source.

Read the full article here.

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