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Who Should Own Your NPS Tracker? CX or Insights Teams?

20th of April 2023
by Michalis Michael
Business Intelligence

According to research by Forrester, 53% of companies worldwide have a dedicated CX department, while the remaining companies may integrate CX responsibilities ...

Revolutionize Your Contact Centre with AI: Top 5 Reasons Why You Need It Now

3rd of April 2023
by Michalis Michael
New Techniques

AI can boost Call Centre Efficiency and Customer Satisfaction. Call centres are a vital part of many businesses, providing customer support and ...

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Who Should Own Your NPS Tracker? CX or Insights Teams?

Revolutionize Your Contact Centre with AI: Top 5 Reasons Why You Need It Now

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