Join our modern, global, dynamic team

Customer Success Executive

Full Time
Remote, Europe

DigitalMR is a tech company with proprietary solutions for market research. Our young and diverse team uniquely combines the skill-sets of software engineers, data scientists and market researchers. They create commercial tools and applications that collect data in smart ways, which are then turned into business actionable insights for some of the world’s most demanding clients. We are a growing company that can offer a lot of encouragement and support, looking for the right candidate to join our team.

DigitalMR is a remote-first company, with team members in various countries around the world. The successful candidate will work remotely. Occasional travel to meet collaborators and client visits may be required.

The offer

  • Basic Annual gross remuneration £14,000-£19,000
  • Annual Bonus
  • Autonomy and flexibility
  • 21 day paid vacation 

The ideal candidate should have:

  • at least 3 years experience in a research role
  • familiarity with numbers, basic statistics and research methodology knowledge
  • familiarity with different research techniques 
  • experience in working with clients (day to day project communication, managing expectations)
  • attention to detail
  • excellent communication skills - both written and verbal
  • excellent organisation skills
  • ability to prioritise and execute tasks in a timely manner
  • ability to work under pressure and with stakeholders across all levels
  • honest, polite, trustworthy and respectful
  • cultural awareness and sensitivity
  • reliable and adaptable to meet changing business needs
  • a great fit with the DigitalMR company values

Duties & Responsibilities

  • Executing the research projects start to finish
  • Data gathering
  • Data processing
  • Creating client deliverables
  • Quality checks
  • Keeping track of project details, updating project documents
  • Liaising with existing clients and partners
  • Cooperating with other departments (sales, data science) to ensure smooth project delivery 
  • Understanding what will make the client personally successful and by extension the client’s company
  • Focus on exceeding Client expectations 
  • Working towards mutually agreed goals on a quarterly basis

Will be considered an advantage

  • previous experience with Social Media Listening tools
  • knowledge of statistical analysis programs such as SPSS
  • showing initiative - being proactive
  • knowledge of languages other than English


Apply to this position

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