CUSTOMER JOURNEY OPTIMISATION MADE EASY USING AI
Get a complete view of the customer journey by integrating your own data with social intelligence.
Get a complete view of the customer journey by integrating your own data with social intelligence.
Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors.
Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text.
Use machine learning models to annotate text and images with brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY.
Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process.
listening247 was used by Carlsberg for a digital campaign evaluation, in an effort to measure the success of a YouTube campaign in terms of shares. listening247 was ...
Anders Nyberg, International Insights Director, Carlsberg
SABMiller asked DMR to annotate social media posts about beer with sentiment. The precision of the listening247 report was 87% - as measured by an independent 3rd party ...
Piotr Stefan Szymski, Market Intelligence & Insights Director, SABMiller LatAm
DMR has produced a social media listening report for our product category that covered user posts on public websites in 6 different languages including German where the ...
Maud Legagneur, Global Brand Manager, Oral Care, Procter & Gamble Geneva
We found the listening247 report delivered by DMR to be very useful in gaining a better understanding of the social media landscape around the watch market. The ...
Peter Stas, CEO, Frederique Constant
DMR has definitely met and even exceeded our expectations in the listening247 report delivered for Green Cola in Greece. We were particularly impressed with the 85% sentiment ...
Pericles Venieris, CEO, Green Cola