PROTECT YOUR BRAND REPUTATION
WITH THE BRAND HEALTH TRACKING DASHBOARD
Benchmark your brand against key performance indicators such as Net Sentiment Score (NSS™) and Buzz. Our platform provides a detailed analysis that helps you understand your ranking against your competitors and strategise with confidence.
Gain insights into whether your brand's social media presence is on the rise or in decline. Use our proprietary indices such as Social Presence Score (SPS®) to fine-tune your actions for maximum impact.
Pinpoint the key topics associated with negative sentiment in customer conversations. Leverage these insights to direct your engagement and content strategies effectively.
Ask any question about your dataset and let DataVinci provide the answers. Harness the power of data to make informed decisions that drive your brand forward.
Discover all negative-sentiment posts about your brand in real-time and engage. Check if your team has responded appropriately and ensure your brand reputation is being actively managed.
Brand Health Tracking is crucial for brands striving to remain competitive and relevant in the digital marketplace. It allows you to:
1. Protect your brand reputation: Address issues swiftly to uphold a positive brand image.
2. Benchmark effectively: Gain insights into your standing compared to competitors and industry benchmarks.
3. Monitor brand health: Track social media performance to identify strengths and areas for enhancement.
By identifying negative trends early, you can take proactive steps to mitigate them, ensuring your brand remains in a positive light.
Get online posts about your brand and competitors, annotated with sentiment and topics of conversation using AI.
"The listening247 Brand Health Tracking Dashboard has unveiled previously untapped customer perspectives, extending our understanding by accurately collecting and presenting back to us unstructured and unsolicited data that we could not previously access."
Tom Molnar - GAIL's Co-Founder and CEO
listening247 integrates social intelligence with survey responses, call centre recordings, and online community transcripts in a quick and cost efficient way. Check out our fully DIY online communities platform communities247.
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