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360° CUSTOMER EXPERIENCE MANAGEMENT PLATFORM MADE EASY

Get a complete view of the customer journey by integrating your own data with social intelligence. Unlock powerful insights that can revolutionise your business by tapping into a vast pool of data and gaining a deeper understanding of your customers' behaviours, preferences, and needs with our customer experience management software.

WHAT MAKES listening247® BETTER?

Integrate internal and external data for CX insights in a matter of hours, not months. The Customer Experience Management Platform facilitates the harmonisation and consolidation of diverse data sets, ensuring a unified view of your customer journey for optimisation.

SOCIAL INTELLIGENCE

Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors. Gauge the level of customer satisfaction, identify areas where your brand excels, and pinpoint potential pain points or areas for improvement to optimise the customer journey and experience.

INTERNAL
DATA 

Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text. With the Customer Experience Management Software, you can identify trends, patterns, and areas for improvement, allowing you to make data-driven decisions that align with your customers' expectations.

AI DRIVEN INSIGHT

Use machine learning models to annotate text and imageswith brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY. Customer Journey Optimisation Services enables you to unlock the full potential of your multilingual data for data-driven strategies that resonate with your customers worldwide.

DATA INTEGRATION

Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process. Embrace the power of data integration with our Customer Experience Management Platform and unlock the full potential of your customer data to deliver exceptional experiences that drive business success.


CUSTOMER JOURNEY OPTIMISATION SERVICES


If you do it right, identifying and influencing detractors and promoters becomes easier than you might think.

Integrate all your customer interactions into a single customer view.

         • understand how they think and feel
• nurture them to become loyal
   • turn them into fierce advocates
     • stop those at risk from defecting


Implement a system informed by all your unstructured data - internal and external, e.g. social media posts, customer service call centre recordings and survey answers, to respond with the right message at the right time.
 

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FOR AGENCIES

  • Access cost-effective digital solutions to provide cutting-edge service to clients
  • Unlock a new revenue stream by easily integrating social intelligence into your CX offering
  • Deliver customised insight - from raw harvested data to extensive reports with conclusions and recommendations
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FOR BRANDS

  • Dynamically optimise your communication with your customers based on priority pain points
  • Optimise the customer journey by identifying bottlenecks and ways to eliminate them
  • Constantly improve your product/service offering by fixing operational issues related to frequently mentioned pain points
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