360° CUSTOMER EXPERIENCE MANAGEMENT MADE EASY
Get a complete view of the customer journey by integrating your own data with social intelligence.
Get a complete view of the customer journey by integrating your own data with social intelligence.
Integrate internal and external data for CX insights in a matter of hours, not months.
Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors.
Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text.
Use machine learning models to annotate text and images with brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY.
Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process.
If you do it right, identifying and influencing detractors and promoters becomes easier than you might think.
Integrate all your customer interactions into a single customer view.
• understand how they think and feel
• nurture them to become loyal
• turn them into fierce advocates
• stop those at risk from defecting
Implement a system informed by all your unstructured data - internal and external, e.g. social media posts, customer service call centre recordings and survey answers, to respond with the right message at the right time.
Get online posts about your brand and competitors, annotated with sentiment and topics of conversation using AI.
listening247 integrates social intelligence with survey responses, call centre recordings, and online community transcripts in a quick and cost efficient way. Check out our fully DIY online communities platform communities247.
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