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360° CUSTOMER EXPERIENCE MANAGEMENT MADE EASY

Get a complete view of the customer journey by integrating your own data with social intelligence.

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WHAT MAKES listening247® BETTER?

Integrate internal and external data for CX insights in a matter of hours, not months.

SOCIAL INTELLIGENCE

Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors.

INTERNAL
DATA 

Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text.

AI DRIVEN INSIGHT

Use machine learning models to annotate text and images with brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY.

DATA INTEGRATION

Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process.
 

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CUSTOMER JOURNEY OPTIMISATION


If you do it right, identifying and influencing detractors and promoters becomes easier than you might think.

Integrate all your customer interactions into a single customer view.

         • understand how they think and feel
• nurture them to become loyal
   • turn them into fierce advocates
     • stop those at risk from defecting


Implement a system informed by all your unstructured data - internal and external, e.g. social media posts, customer service call centre recordings and survey answers, to respond with the right message at the right time.
 

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FOR AGENCIES

  • Access cost-effective digital solutions to provide cutting-edge service to clients
  • Unlock a new revenue stream by easily integrating social intelligence into your CX offering
  • Deliver customised insight - from raw harvested data to extensive reports with conclusions and recommendations
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FOR BRANDS

  • Dynamically optimise your communication with your customers based on priority pain points
  • Optimise the customer journey by identifying bottlenecks and ways to eliminate them
  • Constantly improve your product/service offering by fixing operational issues related to frequently mentioned pain points
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+44 (0)203 795 4715

 
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