Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors. Gauge the level of customer satisfaction, identify areas where your brand excels, and pinpoint potential pain points or areas for improvement to optimise the customer journey and experience.
Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text. With the Customer Experience Management Software, you can identify trends, patterns, and areas for improvement, allowing you to make data-driven decisions that align with your customers' expectations.
AI DRIVEN INSIGHT
Use machine learning models to annotate text and imageswith brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY. Customer Journey Optimisation Services enables you to unlock the full potential of your multilingual data for data-driven strategies that resonate with your customers worldwide.
Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process. Embrace the power of data integration with our Customer Experience Management Platform and unlock the full potential of your customer data to deliver exceptional experiences that drive business success.