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The benefit CX Management has on businesses.

Social Data Summit 3rd edition 2020

Michalis Michael, CEO of DMR, explains the importance and advances of Customer Experience Measurement and Management (CXM).

In this article you will find insights about the power of CX measurement and how AI processes multiple data sources, such as consumer calls, chats, emails, and social media posts to gain actionable information at the customer level and great insights at the market level.

Read the full article here: What is CX management and how do businesses benefit from it?

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