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DMR in the Press

Unlocking the power of CX for business growth with multilingual AI analytics


    DMR is featured in an article explaining the vitality of AI for text analytics and the possibilities of customer experience optimisation for business growth by understanding big volumes of unstructured data such as text and audio. This article elaborates on the power of natural language processing and the computer science methods used to analyse, understand and action all customer feedback regardless of language ...

Public sentiment data, the Queen and Boris – Why research into your favourite Royal and not so favourite politician has big business implications!


    DMR’s public sentiment analysis report, using all online mentions of UK royals and politicians, was recently published in Global Banking and Finance. The report revealed that almost the whole cabinet has negative net sentiment score (NSS). Sajid Javid continues to have the worst NSS now with -26% up from -34 ...