Resources

2110. 2022

Liz Truss an easily predictable train wreck

DMR in the Press
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DMR has published a report detailing the analysis of online posts on Liz Truss's election as a PM at the beginning of September. The report actually predicts the "train wreck" that happened on October 20th. You can find the detailed press release on the report here.

0507. 2022

Unlocking the power of CX for business growth with multilingual AI analytics

DMR in the Press
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DMR is featured in an article explaining the vitality of AI for text analytics and the possibilities of customer experience optimisation for business growth by understanding big volumes of unstructured data such as text and audio. This article elaborates on the power of natural language processing and the computer science methods used to analyse, understand and action all customer feedback regardless of language ...

0806. 2022

Public sentiment data, the Queen and Boris – Why research into your favourite Royal and not so favourite politician has big business implications!

DMR in the Press
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DMR’s public sentiment analysis report, using all online mentions of UK royals and politicians, was recently published in Global Banking and Finance. The report revealed that almost the whole cabinet has negative net sentiment score (NSS)® . Sajid Javid continues to have the worst NSS® now with -26% up from ...

0106. 2022

The future of Customer Experience Management (CXM)

DMR in the Press
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What is the future of CXM? Will there be new forms of KPI tracking as we move forward in this field? These are the questions Michalis Michael, DMR CEO, discusses in his new comment piece, published in Finance Digest. He also expands on the focus of AI annotation ...

2904. 2022

How Customer experience measurement (CXM) affects the traditional market research pie

DMR in the Press
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RBDR features DMR on its daily podcast discussing how customer experience measurement (CXM) is taking away more and more of the traditional market research pie and how tech companies and market research associations try to include CXM in their market research sector. Watch the full podcast here: Customer Experience Abbreviations Expand ...

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