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How Customer experience measurement (CXM) affects the traditional market research pie

Social Data Summit 3rd edition 2020


RBDR features DMR on its daily podcast discussing how customer experience measurement (CXM) is taking away more and more of the traditional market research pie and how tech companies and market research associations try to include CXM in their market research sector.  

Watch the full podcast here: Customer Experience Abbreviations Expand as CX Grows / RBDR


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