Tech-Exec Interviews DMR’s CEO

Michalis Michael, CEO of DMR, in an interview at Tech-exec, discusses the importance of customer experience management (CXM), how the analysis of unstructured data using AI can help businesses understand their customers, gain great insights and improve the customer journey.

He also explains how DMR’s listening247 platform analyses unstructured data (audio, text, images) using custom machine learning models giving a sentiment accuracy of over 75%.