Upload your own customer data such as call centre calls transcribed into text, chat messages, emails and survey responses to identify priority pain points through our customer churn software. Understanding the reasons behind customer attrition is crucial in decreasing the churn rate retaining existing customers and improving customer satisfaction.
Discover pain points around your brand in public posts from social media as well as blogs and forums, and respond publicly to show that you care. Businesses can address pain points and make necessary changes to improve their brand's reputation, customer satisfaction, and reduce the customer churn rate.
AI DRIVEN CUSTOMER CHURN ANALYSIS
Use machine learning models to annotate text and images with sentiment, reason for contact and customer journey stage with over 80% accuracy. Machine learning has revolutionised the way businesses can process and analyse large amounts of data, and helps businesses stay competitive by analysing their customer churn with AI.
PAIN POINT SOLUTIONS
Integrate data from all sources quickly and easily, and rank customer pain points based on importance to create proactive and reactive solutions ASAP. Gain a complete understanding of all the customers' needs and preferences, and prevent problems before they occur with our customer churn analysis software.