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REDUCE CUSTOMER CHURN

Use AI to listen to all customer interactions, identify and address pain points

WHAT MAKES listening247® BETTER?

Relying on surveys is not enough. Discover priority pain points from ALL customer interactions, from ANY source and in ANY language!

INTERNAL
DATA

Upload your own customer data such as call centre calls transcribed into text, chat messages, emails and survey responses to identify priority pain points.

EXTERNAL
DATA

Discover pain points around your brand in public posts from social media as well as blogs and forums, and respond publicly to show that you care.

AI DRIVEN INSIGHT

Use machine learning models to annotate text and images with sentiment, reason for contact and customer journey stage with over 80% accuracy.

PAIN POINT SOLUTIONS

Integrate data from all sources quickly and easily, and rank customer pain points based on importance to create proactive and reactive solutions ASAP.
 


CUSTOMER JOURNEY OPTIMISATION

If you are not currently using multi-level customer journey maps (CJ maps), DMR can help create one.
 

AI annotates every interaction with customer journey stage, in order to:

         • understand and resolve bottlenecks in the customer journey
• implement a customer pain point solution process
   • stop those at risk from defecting
• nurture them to become loyal
   • turn them into fierce advocates


Implement a system informed by all your customer data - external and internal, e.g. social media posts, customer service call centre recordings and survey responses, to avoid customer pain points or to react with the right solution when they contact you for help or complaints.
 

BOOK A DEMO
 

 

FOR AGENCIES

  • Access cost-effective digital solutions to provide cutting-edge service to clients
  • Unlock a new revenue stream by easily integrating social intelligence into your CX offering
  • Deliver customised insight - from raw harvested data to extensive reports with conclusions and recommendations
BOOK A DEMO

FOR BRANDS

  • Dynamically optimise your communication with your customers based on priority pain points
  • Optimise the customer journey by identifying bottlenecks and ways to eliminate them
  • Constantly improve your product/service offering by fixing operational issues related to frequently mentioned pain points
BOOK A DEMO



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