REDUCE CUSTOMER CHURN
Use AI to listen to all customer interactions, identify and address pain points
Use AI to listen to all customer interactions, identify and address pain points
Upload your own customer data such as call centre calls transcribed into text, chat messages, emails and survey responses to identify priority pain points.
Discover pain points around your brand in public posts from social media as well as blogs and forums, and respond publicly to show that you care.
Use machine learning models to annotate text and images with sentiment, reason for contact and customer journey stage with over 80% accuracy.
Integrate data from all sources quickly and easily, and rank customer pain points based on importance to create proactive and reactive solutions ASAP.
Get online posts about your brand and competitors, annotated with sentiment and topics of conversation using AI.
listening247 integrates social intelligence with survey responses, call centre recordings, and online community transcripts in a quick and cost efficient way. Check out our fully DIY online communities platform communities247.
Share this:
Liberty House
222 Regent Street
W1B 5TR, London
United Kingdom
+44 (0)203 795 4715